Refund Policy
Last Updated: June 10, 2025
We want you to be satisfied with your purchase from rojgartools.in. This Refund Policy outlines the conditions under which refunds or exchanges may be requested.
1. Eligibility for Refunds
Refunds may be requested under the following conditions:
- Digital Products (e.g., Gift Cards): Refunds are only available if the card has not been used or redeemed and the request is made within 7 days of purchase.
- Defective or Incorrect Items: If you receive a defective or incorrect item, you must notify us within 7 days of delivery.
- Non-Delivery: If a physical product is not delivered within the estimated delivery timeframe, you may request a refund.
2. Non-Refundable Items
The following are not eligible for refunds:
- Used or redeemed gift cards or digital codes.
- Products purchased more than 7 days ago, unless defective or incorrect.
3. How to Request a Refund
To request a refund, contact us at support@rojgartools.in with:
- Your order number.
- A description of the issue.
- Any relevant evidence (e.g., photos of defective items).
We will review your request and respond within 5 business days.
4. Refund Process
If approved, refunds will be processed to the original payment method within 10 business days. Shipping costs are non-refunded unless the return is due to our error.
5. Exchanges
If you received an incorrect or defective item, we may offer an exchange instead of a refund, subject to availability.
6. Contact Us
If you have questions about our Refund Policy, please contact us at:
Email: support@rojgartools.in